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Problem
Traditional MFB apps often overwhelm users with fragmented flows, unclear tiering rules, and limited visibility into fees and limits. Customers drop off at KYC and mistrust transactions; internal teams struggle to review accounts, limits, and fraud risk quickly.
Solution
I redesigned the end-to-end journey with a tiered KYC model, clear money tasks (Transfer, Bills, Airtime), guided savings and loans, and an operations dashboard for staff. The app clarifies limits by tier, surfaces trust signals (biometric, alerts), and streamlines support so customers complete tasks confidently.
Deliverables
UX RESEARCH
UI DESIGN
CLICKABLE PROTOTYPE
DESIGN SYSTEM
USABILITY TESTING
INFORMATION ARCHITECTURE
ADMIN DASHBOARD
Published
2025
Industry
FINTECH
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A modern microfinance bank that makes everyday money tasks simple, secure, and compliant for individuals and SMEs
Onboarding
Onboarding
KYC (tier 1, 2,3)
Home & Account overview
Transfers
Transfers
Bills & Payments
Bills & Payments
Savings & Loan
Savings & Loan
Support & Trust
Extras
Compliance & Accessibility
Limits enforced per Tier 1/2/3 with clear upgrade prompts
Biometric auth, device binding, and anomaly alerts
Privacy & AML considerations built into flows
Accessible forms, large tap targets, and offline-aware states
Results
Shorter time-to-transact from first open (clearer tiering and quick actions)
Fewer KYC drop-offs (guided upgrade & document checklist)
Faster ops reviews via consolidated dashboard modules
Next Steps
Add savings nudges and repayment reminders
Expand USSD coverage for low-connectivity users
Integrate card controls with real-time risk scoring
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NEXT PROJECT
Want to work
with me?
Book a Call
Solution
I redesigned the end-to-end journey with a tiered KYC model, clear money tasks (Transfer, Bills, Airtime), guided savings and loans, and an operations dashboard for staff. The app clarifies limits by tier, surfaces trust signals (biometric, alerts), and streamlines support so customers complete tasks confidently.
Problem
Traditional MFB apps often overwhelm users with fragmented flows, unclear tiering rules, and limited visibility into fees and limits. Customers drop off at KYC and mistrust transactions; internal teams struggle to review accounts, limits, and fraud risk quickly.
Industry
FINTECH
Published
2025
A modern microfinance bank that makes everyday money tasks simple, secure, and compliant for individuals and SMEs
Deliverables
UX RESEARCH
UI DESIGN
CLICKABLE PROTOTYPE
DESIGN SYSTEM
USABILITY TESTING
INFORMATION ARCHITECTURE
ADMIN DASHBOARD
Visit website
Onboarding
Onboarding
KYC (tier 1, 2,3)
Home & Account overview
Transfers
Transfers
Bills & Payments
Bills & Payments
Savings & Loan
Savings & Loan
Support & Trust
Extras
Compliance & Accessibility
Limits enforced per Tier 1/2/3 with clear upgrade prompts
Biometric auth, device binding, and anomaly alerts
Privacy & AML considerations built into flows
Accessible forms, large tap targets, and offline-aware states
Results
Shorter time-to-transact from first open (clearer tiering and quick actions)
Fewer KYC drop-offs (guided upgrade & document checklist)
Faster ops reviews via consolidated dashboard modules
Next Steps
Add savings nudges and repayment reminders
Expand USSD coverage for low-connectivity users
Integrate card controls with real-time risk scoring